Facts vs Feelings

Facts vs Feelings

Facts are evidence based. They are proven and true. Facts are objective. Feelings are an emotional state. They are vague and may or may not be accurate. Feelings are subjective. “We can’t win this unless we discount” – is that a fact or a feeling? If you were...
Discounting Mistakes!

Discounting Mistakes!

  Two recent incidents got me thinking what it means to my customers when I offer them a discount.  #1 Kenji, a long-term hair stylist in my community announced on Facebook that he would offer for a limited time, discount to CX and CX Dragon families who have...
The Evil Report Card

The Evil Report Card

The Evil Report Card When I was in secondary school, we had 2 to 3 terms each school year and generally speaking, you had to pass the mid-term and finals in order to promote to the next year. As a student, I pride myself to be super quick with homework. I didn’t cause...