Why didn’t my sales training increase revenue? Oftentimes companies fail to reap the full benefits of sales training because their salesforce isn’t able to fully transfer what they learned from the classroom to real world application. Is there a solution –...
Facts are evidence based. They are proven and true. Facts are objective. Feelings are an emotional state. They are vague and may or may not be accurate. Feelings are subjective. “We can’t win this unless we discount” – is that a fact or a feeling? If you were...
There is a saying: “Hard skills get you the interview. Soft skills get you the job.” Looking through job applications, it is common to see CVs with heavy emphasis on the hard skills – the specific knowledge and abilities required for a particular job. These are...
Two recent incidents got me thinking what it means to my customers when I offer them a discount. #1 Kenji, a long-term hair stylist in my community announced on Facebook that he would offer for a limited time, discount to CX and CX Dragon families who have...
As we learn and deepen our experience with coaching we start to appreciate its many benefits. From the vantage point of 12 years of coaching, I note below four key gifts that I have witnessed for myself, my coaching colleagues and for the organizational leaders...
The Evil Report Card When I was in secondary school, we had 2 to 3 terms each school year and generally speaking, you had to pass the mid-term and finals in order to promote to the next year. As a student, I pride myself to be super quick with homework. I didn’t cause...
What you don’t learn in the MBA program If you think the MBA is your ticket to the top job, think again. A degree in Arts is now the hottest credential in the world of business. Why? The reason is twofold: first, the generous supply of MBA graduates has driven...
In the past, corporates decide what media they use and how they use it to convey their messages. Today, in a market that is driven by social media, corporates need to rethink their marketing strategy. They need a good handle of how social works and have...
I am sure you have seen enough memes and stories about virtual meetings so I am not going to bore you with mine – definitely not going to recount the incident my husband decided to flush the toilet, or the time virtual background failed me. What I am...
You may not know it yet, but if you are a project manager, you are probably also a “change catalyst”. When people are at a comfortable state, their inertia prevent them from making changes. Oftentimes employees resist new processes and some see change as threat...
