Blog
Why Didn’t Sales Training Increase Revenue?
Why didn’t my sales training increase revenue? Oftentimes companies fail to reap the full benefits of sales training because their salesforce isn’t able to fully transfer what they learned from the classroom to real world application. Is there a solution -...
Facts vs Feelings
Facts are evidence based. They are proven and true. Facts are objective. Feelings are an emotional state. They are vague and may or may not be accurate. Feelings are subjective. “We can’t win this unless we discount” - is that a fact or a feeling? If you were the head...
From Hard Skills to Soft Skills to Power Skills
There is a saying: “Hard skills get you the interview. Soft skills get you the job.” Looking through job applications, it is common to see CVs with heavy emphasis on the hard skills – the specific knowledge and abilities required for a particular job. These are...
Discounting Mistakes!
Two recent incidents got me thinking what it means to my customers when I offer them a discount. #1 Kenji, a long-term hair stylist in my community announced on Facebook that he would offer for a limited time, discount to CX and CX Dragon families who have...
Design “Design Thinking”
Design Thinking - 設計思維，必要先為客戶設計。 近年，企業面對的挑戰可謂林林種種，從內部營運到到外部環境，從可控到不可控的狀況，在在都對經營者與管理者製造不少挑戰；要克服種種難題，企業開始要求更具前瞻性與創意的解決方案，務求在問題發生時，能夠掌握全盤勝算。...
Benefits of Becoming a Coach
As we learn and deepen our experience with coaching we start to appreciate its many benefits. From the vantage point of 12 years of coaching, I note below four key gifts that I have witnessed for myself, my coaching colleagues and for the organizational leaders...
The Evil Report Card
The Evil Report Card When I was in secondary school, we had 2 to 3 terms each school year and generally speaking, you had to pass the mid-term and finals in order to promote to the next year. As a student, I pride myself to be super quick with homework. I didn’t cause...
When business meets art
What you don't learn in the MBA program If you think the MBA is your ticket to the top job, think again. A degree in Arts is now the hottest credential in the world of business. Why? The reason is twofold: first, the generous supply of MBA graduates has driven down...
Social media marketing: a strategic thinking process
In the past, corporates decide what media they use and how they use it to convey their messages. Today, in a market that is driven by social media, corporates need to rethink their marketing strategy. They need a good handle of how social works and have...
社交媒體的策略思維
在傳統的傳播環境，作為企業，主導著傳播信息與方式；不過，今時今日在社交媒體主導的傳播下，我們需要更清晰地思考企業在這種環境下的禮儀，量身定制種種溝通渠道；在此，企業需要思考的問題包括以下幾點： 企業如何在社交媒體上與受眾接觸？ 如何更有系統地建立傳播方案？ 如何能夠吸引大眾更多的目光？ 當然，有別於人與人之間的接觸，我們能夠從對方的表情、對方的語氣，觀察對方的行為，以判斷出話語的意思；然而，在社交媒體上，我們畢竟是以發布方式，以畫面配搭文字作為主要信息，這就改變了兩者接受信息的方式，因此企業更需要準確制定有關策略。...
5 Practices of Effective Virtual Meetings
I am sure you have seen enough memes and stories about virtual meetings so I am not going to bore you with mine - definitely not going to recount the incident my husband decided to flush the toilet, or the time virtual background failed me. What I am going to...
Project Manager: The Change Catalyst
You may not know it yet, but if you are a project manager, you are probably also a “change catalyst”. When people are at a comfortable state, their inertia prevent them from making changes. Oftentimes employees resist new processes and some see change as threat...
Tree Consulting Is Rebranding!
We have very exciting news to share with you - we are rebranding! Back in 2004 when we started this business, we operated from a...
